Parcel Delivery Options
Express Service:
To guarantee a faster order turnaround time, please select this option at checkout.
‘Express Service’ means your delivery will be made 1-2 working days after your order is placed. This will add only £2.50 to your normal courier cost but ensures the fastest possible delivery.
Standard Service:
We provide FREE DELIVERY on all UK mainland orders over £65 using our Standard Service
Select ‘Standard Service’ at checkout for your delivery to be made 3-5 working days after your order is completed. Your order will default to this service if you do not select ‘Express Service’.
Freezer Bait
Regardless of whether you want the Express or Standard Service of order despatch, ALL orders containing freezer baits or frozen goods will always be sent on a next day (from the day of despatch) delivery service so the goods are not in the courier network for an extended period.
Delivery charges
If you do not qualify for free delivery using our Standard Service, the following charges apply for UK orders. If you opt for our Express Service, £2.50 will be added to these costs at checkout.
Service type: Total Weight: Charge:
Courier Pack Delivery Less than 2kg £4.50
Small Parcel 2 - 5kg £6.50
Parcel Delivery 5kg + £8.50 up to 25kg, +30p/kg thereafter
Note: Delivery times may be affected by Bank Holidays. If in doubt, please call 01963 362234 or contact us here: https://ccmoore.com/contact
When will my order be delivered?
The following Delivery Schedule can only be applied to your order if you select ‘Express Service’ at checkout.
Selecting ‘Standard Service’ at checkout this may add up to 3 extra working days to your order delivery time.
Delivery Schedule
All orders placed before 11am will be dispatched the same day for next working day delivery. If the order contains freezer bait then please allow an extra 24hrs for dispatch.
Any order that contains frozen items will not be dispatched on a Friday and would therefore be dispatched on the Monday (or the Tuesday if it’s a Monday bank holiday)
Therefore, you must place orders that contain freezer baits or frozen goods before 11am on a Wednesday, to receive them by the weekend.
Please see below as a guide (note – this does not take into account Bank/ Public Holidays)
Order Placed (Not containing frozen goods) Processed Dispatched Delivery
Before 11am Monday Monday Monday Tuesday
After 11am Monday Tuesday Tuesday Wednesday
Before 11am Tuesday Tuesday Tuesday Wednesday
After 11am Tuesday Wednesday Wednesday Thursday
Before 11am Wednesday Wednesday Wednesday Thursday
After 11am Wednesday Thursday Thursday Friday
Before 11am Thursday Thursday Thursday Friday
After 11am Thursday Friday Friday Monday
Before 11am Friday Friday Friday Monday
After 11am Friday Monday Monday Tuesday
During the weekend Monday Monday Tuesday
Order Placed (Containing frozen goods) Processed Dispatched Delivery
Before 11am Monday Monday Tuesday Wednesday
After 11am Monday Tuesday Wednesday Thursday
Before 11am Tuesday Tuesday Wednesday Thursday
After 11am Tuesday Wednesday Thursday Friday
Before 11am Wednesday Wednesday Thursday Friday
After 11am Wednesday Thursday Monday Tuesday
Before 11am Thursday Thursday Monday Tuesday
After 11am Thursday Friday Monday Tuesday
Before 11am Friday Friday Monday Tuesday
After 11am Friday Monday Tuesday Wednesday
During the weekend Monday Tuesday Wednesday
Important
If you place an order containing freezer baits or frozen goods on a Wednesday afternoon, on a Thursday, or before 11am on a Friday these goods will leave CC Moore on Monday and be delivered to you on Tuesday.
Keeping you informed
We require a mobile phone number and valid email address from you when ordering as this will enable you to receive automated updates from us and from the couriers once they have collected your order from us.
Unsigned Deliveries
Please enter special delivery instructions in the 'Comments/Special Delivery Instructions' box on the 'Delivery Information' page of the site so we can instruct the courier to leave your parcel where you have instructed at your own risk.
Any subsequent loss or damage to the parcel or goods are not the responsibility of CC Moore & Co Ltd and as such cannot be replaced or refunded.
Failed Deliveries
If a delivery is attempted and is unsuccessful, the courier will leave you a notification by email or text. They will then re-attempt delivery on the next working day. If this also fails, you will need to respond to the message you have received and request re-delivery of your parcel, or it will be sent back to CC Moore after which you may be charged for it to be sent out again.
Orders for collection from CC Moore
To arrange collection of your bait order please contact us by telephone on 01963 362234 to confirm the date and time of your collection. Collections can be made between 8am - 4pm, Monday – Friday only, from:
CC Moore & Co Ltd,
Unit 3 Harding’s Business Centre,
The Marsh, Henstridge, Templecombe,
Somerset, BA8 0TF.
From this website, we supply to the UK MAINLAND ONLY (does not include Northen Ireland).
However, our baits can be purchased from stockists in the following countries and territories:
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Canada, Israel, Japan, Serbia, Switzerland, Turkey, USA. and others.
If you need help finding a stockist of our products outside of the UK, please contact us here: https://ccmoore.com/contact
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Your Guarantee & Our Refund Policy
Our refund policy runs alongside your rights under the Distance Selling Regulations and allows you to cancel your contract with us (e.g. if your product is not wanted) within 14 working days of receipt, with the exception of freezer baits and frozen goods (please see below under 'Freezer Baits & Frozen Goods). If you are not satisfied with the goods supplied by CC Moore & Co Ltd, they are faulty or they are not as we described on our website, they can be returned to us as long as you contact a member of staff by phone on 01963 362234 within 14 days of your goods being delivered. To enable us to replace, exchange or credit your goods they must be returned to CC Moore & Co Ltd within 3 working days of a member of our staff agreeing they can be returned to us. The goods must be returned in full, must be in original, undamaged packaging and must be in perfect condition for resale. If the condition of the goods you receive is faulty, or are not as we've described on the website, we'll pay for the postage, and the goods can be sent back to CC Moore & Co Ltd for replacement or a credit. If you simply don't like them, you can still return them for replacement or a credit, but you would have to pay the cost of postage. We can arrange to have them picked up from you if you prefer - in this case we'll arrange a convenient time for you and charge you our actual cost of collection, nothing will be added. This cost would be deducted from your refund or the value of your replacement goods.This does not include frozen goods or freezer baits; please see below under 'Freezer Baits & Frozen Goods'
Please Note:
Failure to return (or have available for collection) any products you wish to be replaced or credited to CC Moore, in full, in undamaged packaging, in perfect condition for resale (unless faulty) will result in a loss of rights for product replacement, exchange or credit from CC Moore & Co Ltd.
Faulty goods must also be returned in full if a credit, replacement, or exchange of goods is sought.
Freezer Baits & Frozen Goods
Freezer baits & frozen products will not be replaced or credited for any reason unless they are faulty. If they are faulty, you must contact CC Moore by phone within 24 hours of your delivery being made to notify a member of staff. CC Moore will also not be liable to replace items from your order if any attempt to process (including air dry, soak, glug, heat, cure, soften or harden) your baits has been made following delivery.
Damaged or missing goods
If when you receive your parcel(s) you notice that there is any evidence of damage to the outside packaging, please ask the courier to witness you opening the parcel to enable you to sign the delivery note as 'goods damaged' if so found. This will enable us to claim from the courier's insurance and then send you a free replacement.
If on opening your parcel(s) you find your goods are damaged or not in the condition they should be, please call or email us and we will arrange a replacement to be sent. This will be arranged so that the unwanted goods will be collected at the same time as the replacement is delivered. This enables us to make an appraisal of the reason for any damage or loss to the parcel or goods.
If on opening your parcel(s) you find there are goods missing, please call or email us so we can request a check weight from the courier. This will establish if and when any goods have been removed from the parcel during their journey to you from CC Moore HQ.