Delivery & Returns

UK Courier Delivery Service:

Our parcel delivery applies to most orders under 150kg to mainland UK.

When will my order be delivered?

All orders placed on our website before 11am will be dispatched the same day for next working day delivery. However – if the order contains freezer bait then please allow an extra 24hrs for despatch.

Any order that contains frozen items will not be despatched on a Friday and would therefore be dispatched on the Monday (or the Tuesday if it’s a Monday bank holiday)

Therefore, you must place orders that contain freezer baits or frozen goods before 11am on a Wednesday, to receive them by the weekend.

Order Placed (Not containing frozen goods)ProcessedDispatchedDelivery
Before 11am Monday Monday Monday Tuesday
After 11am Monday Tuesday Tuesday Wednesday
Before 11am Tuesday Tuesday Tuesday Wednesday
After 11am Tuesday Wednesday Wednesday Thursday
Before 11am Wednesday Wednesday Wednesday Thursday
After 11am Wednesday Thursday Thursday Friday
Before 11am Thursday Thursday Thursday Friday
After 11am Thursday Friday Friday Monday
Before 11am Friday Friday Friday Monday
After 11am Friday Monday Monday Tuesday
During the weekend Monday Monday Tuesday

Order Placed (If containing frozen goods)ProcessedDispatchedDelivery
Before 11am Monday Monday Tuesday Wednesday
After 11am Monday Tuesday Wednesday Thursday
Before 11am Tuesday Tuesday Wednesday Thursday
After 11am Tuesday Wednesday Thursday Friday
Before 11am Wednesday Wednesday Thursday Friday
After 11am Wednesday Thursday Monday Tuesday
Before 11am Thursday Thursday Monday Tuesday
After 11am Thursday Friday Monday Tuesday
Before 11am Friday Friday Monday Tuesday
After 11am Friday Monday Tuesday Wednesday
During the weekend Monday Tuesday Wednesday

If you place an order containing freezer baits or frozen goods on a Wednesday afternoon, on a Thursday, or before 11am on a Friday these goods will leave CC Moore on Monday and be delivered to you on Tuesday.

Important

Please use the above table only as a guide. It does not take into account Bank Holidays, extremely busy periods or periods affected by exceptional circumstances. If in doubt, please Tel. 01963 362234 or Contact Us

Parcel Delivery Charges

We provide FREE DELIVERY on all UK mainland orders over £50

Service TypeTotal Weight (incl. packaging)Price
Small Parcel Delivery
These packs are limited to 200mm x 50mm x 150mm in size and must weigh less than 1kg
Less than 1kg£4.75
Courier Pack Delivery
These packs are limited to 300mm x 100mm x 200mm in size and must weigh less than 5kg
Less than 5kg £6.75
Parcel Delivery
Excludes weekends
5kg+

5kg+ = £9.50 up to 25kg, then +£3.00 per additional 10kg thereafter.
E.g.
25-35kg: £12.50
35-45kg: £15.50
45-55kg: £18.50


Keeping you informed

We require a mobile phone number and/or valid email address from you when ordering as this will enable you to receive automated updates from us regarding your order status, as well as updates from the couriers once they have collected your order from us.

Unsigned Deliveries

If you won’t be in to receive your delivery, you can enter special delivery instructions in the 'Comments/Special Delivery Instructions' box on the 'Delivery Information' page of the site. This will allow us to instruct our delivery partners to leave your parcel where you have instructed at your own risk. Any subsequent loss or damage to the parcel or goods are not the responsibility of CC Moore & Co Ltd and as such cannot be replaced or refunded.

Unsuccessful Deliveries

If a delivery is attempted and is unsuccessful due to the intended recipient not being at the stated shipping address, the courier will leave a card at the delivery address. This card will display a phone number and consignment number. To arrange another delivery time and date, the purchaser must contact the local depot using the number supplied and quote the consignment number shown on the card.

Pallet Delivery Service

This service is only available for large orders (over 150kg) to England and Wales only.

Pallets will be offloaded by tail lift at the delivery address and will not be unpacked/hand unloaded by the driver. Customers must only select this option if their address is accessible by articulated lorry and deemed suitable to be used for pallet deliveries by the delivery company. The recipient must be able to safely handle pallet deliveries and ensure that there will be someone in to take and sign for the delivery.

Pallet Delivery Charges (for next working day delivery only; excludes weekends and bank holidays)

WeightPrice
Less than 250kg £60.00
Between 250kg & 500kg £65.00
Between 500kg & 1000kg £75.00

Orders for collection from CC Moore

To arrange collection of your bait order you must place and complete your order online and select ‘collect in store / Somerset 1-2 working days’. Then please enter your collection date in the ‘Safe Delivery Instructions’ box and message us on the online ‘Contact’ message facility or telephone on 01963 362234 to confirm the date and time of collection for your order. 

Collections can only be made between 8am - 4pm, Monday – Friday only, from CC Moore & Co Ltd, Unit 3 Harding’s Business Centre, Camp Road, Henstridge, Templecombe, Somerset, BA8 0TF.

Please Note: a valid Order Reference, created from completing your order online, MUST be quoted for collection. No cash payments or unarranged collections are allowed.

Your Feedback

As with all sectors of our business we always strive to improve the quality of the service we provide. If you think we can improve our delivery service, please let us know. Tel. 01963 362234 or Contact Us

Your Guarantee & Our Refund Policy

Our refund policy runs alongside your rights under the Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 7 working days of receipt, with the exception of freezer baits, frozen goods and custom-made baits (please see below under 'Freezer Baits & Frozen Goods).

If you are not satisfied with the goods supplied by CC Moore & Co Ltd, they are faulty or they are not as we described on our website, they can be returned to us as long as you contact a member of staff by phone on Tel. 01963 362234 within 7 days of your goods being delivered.

To enable us to replace, exchange or credit your goods they must be returned to CC Moore & Co Ltd within 3 working days of a member of our staff agreeing they can be returned to us. The goods must be returned in full, must be in original, undamaged packaging and must be in perfect condition for resale.

If the condition of the goods you receive is faulty, or are not as we've described on the website, we'll pay for the postage and the goods can be sent back to CC Moore & Co Ltd for replacement or a credit.

If you simply don't like them, you can still return them for replacement or a credit, but you would have to pay the cost of postage. We can arrange to have them picked up from you if you prefer - in this case we'll arrange a convenient time for you and charge you our actual cost of collection, nothing will be added. This cost would be deducted from your refund or the value of your replacement goods.

Important: This does not include frozen goods or freezer baits; please see below under 'Freezer Baits & Frozen Goods'

Clothing

We will endeavour to provide accurate information regarding size and fit of garments on our website, however in the event of wanting to refund or to exchange items of clothing, please contact the office on Tel. 01963 362234 so this can be discussed.

In the case of returns, all parcels should contain your order number, contact telephone number and be addressed to:

C.C. Moore & Co Ltd, Unit 9 Gibbs Marsh Farm, Stalbridge, Dorset, DT10 2RU. UK

Upon receipt we will contact you to arrange a refund or exchange, as necessary. If an exchange is required (unless the garment is faulty) then a fee of £4.75 will be payable to cover carriage costs.

Important: Failure to return (or have available for collection) any products you wish to be replaced or credited to CC Moore, in full, in undamaged packaging, in perfect condition for resale (unless faulty) will result in a loss of rights for product replacement, exchange or credit from CC Moore & Co Ltd. Faulty goods must also be returned in full if a credit, replacement, or exchange of goods is sought.

Freezer Baits & Frozen Goods

Freezer baits & frozen products will not be replaced or credited for any reason unless they are faulty. If they are faulty you must contact CC Moore by phone within 24 hours of your delivery being made to notify a member of staff. CC Moore will also not be liable to replace items from your order if any attempt to process (including air dry, soak, glug, heat, cure, soften or harden) your baits has been made following delivery.

Damaged, Lost or Stolen Goods

As outlined in the 'Unsigned Deliveries' section above, we are able to arrange to leave your parcel where you have instructed at your own risk if there is nobody to receive the delivery when it is attempted. Any theft, loss or damage to your goods or parcel resulting from this arrangement will not be replaced, refunded or credited by CC Moore & Co Ltd.

If when you receive your parcel(s) you notice that there is any evidence of damage to the outside packaging, including staining from liquids which may have leaked from inside, please ask the courier to witness you opening the parcel to enable you to sign the delivery note as 'goods damaged' if so found. This will enable us to claim from the courier's insurance and then send you a free replacement. If on opening your parcel(s) you find your goods are damaged or not in the condition they should be, please call or email us and we will arrange a replacement to be sent. This will be arranged so that the unwanted goods will be collected at the same time as the replacement is delivered. This enables us to make an appraisal of the reason for any damage or loss to the parcel or goods.

Our Aim is 100% Satisfaction….

Our aim is your 100% satisfaction. If you have any queries about your order, or you feel that we can somehow improve our overall service, please call us on Tel: 01963 362234 or Contact Us

With your valued feedback we want to continually improve our overall service, maintaining the very high level of customer satisfaction we have worked so hard to achieve.